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Frequently Asked Questions

What opener should I purchase?

Both openers are built with the same mechanisms. However the belt drive is quieter. When there is a bedroom above or near the garage and noise is a factor a Belt drive would be best. However the chain drive is built tough for continuous strain over years of the garage door openers life.

Where should I buy the garage door opener from?

Garage door openers bought from a reputable company come with a solid rail and chain to avoid buckling and bending over time. The ones you purchase from a hardware or retail store are less stable. The average cost of a new opener purchased from a hardware or retail store is between $200 – $ $115.00 for installation. The average cost of an opener purchased and installed through a garage door company is $350 – $ 450.

When do I need an insulated door?

There are two reasons to consider an insulated door:

  1. The first factor is durability, because of the insulation backing makes the door more rigid and dent resistant, it feels like a solid wood door.
  2. The second factor is energy efficiency. In the case where a room is above or attached to the garage, and temperature is a concern.

What maintenance can I perform myself?

  1. Visually inspect the cables that attach the spring system to the bottom brackets on both sides of the door. If these cables are frayed, worn, or rusted, they are in danger of breaking, which can cause injury. *Due to the dangers associated with high spring tension, these cables should be replaced only by a trained technician.
  2. Check your spring. Every so often operate your door manually to make sure that your spring is lifting the door weight properly. Do not attempt any repairs or adjustment to a spring! This work should only be performed by trained technicians.
  3. Check your rollers and track. A noisy door is a problem waiting to happen. Your opener pushes the door, it does not pull it down, worn out roller bearings, or bent tracks can rewind your opener. Try to lubricate your rollers, if not, they might need to be replaced to preserve your opener.
  4. It is recommended that you apply silicone with Teflon spray lubricant to your springs, drums, rollers, track, hinges, and opener chain and belt every 6 months. *Do not use heavy grease, for it will harden up and collect dirt and grass which would worsen the door operation. Make sure to clean any grease applied before.

If my garage door has 2 springs and one breaks, should I replace both?

Important tip: Always replace door springs as a set! This may not be obvious to a novice, but it makes sense. If one spring has broken, can the other spring’s demise be far behind? Add that little bit of common sense to the fact that the strength of a spring decreases with use. The use of a new spring with an old spring can cause an imbalance in the door operation.

My garage door only opens or closes part way then reverses.

  1. Make sure nothing is catching or is obstructing the travel of the door.
  2. Make sure your safety sensors are working properly.
  3. Operate your door manually to feel any obvious obstructions. Remember the door might feel light when pulled up or down, but because of how an opener pushes the door it is quite different. Look for signs of too much weight, noise, and imbalance in the door.
  4. Do not just increase the travel force on the opener for you are instructing the opener to perform a more difficult job it wasn’t intended to do, you will damage the opener gear or housing.

I don’t have an access to my garage and the power fails, the opener stopped working, or I left my remote inside. How can I get access inside?

Many homes have limited access to their garage. When the electricity goes out, the opener decides to fail, or you leave the remote inside, the garage is as secure as a bank vault. There is a garage door accessory called an emergency release kit. The lock mechanism is installed into a hole on the garage door. When the key is turned the body of lock can be pulled through the hole pulling a cable that is attached to your opener release inside the garage, allowing you to lift your door manually. In case you are locked out and have no emergency key release installed on your door, we can drill a hole in the door and try to “fish” the release on your opener. We then can replace the hole with an emergency key release.

The light bulb on my opener keeps burning out.

This normally is due to the fact that your door is shaking causing it to burn out.

How do I program my remote?

  1. Dip switch style: Inside the remote is a set of switches normally 1-10 that you can switch into different position. That same set of switches is located on the back of your garage door opener or on a receiver box. Just match the setting of each number to match the opener.
  2. Learn code style: If your opener is equipped with a learn code button technology, activate the learn button by pushing it then push the remote button 2 times.

How do I program a keyless pad?

  1. Dip switch style: If your opener has a dip switch numbers on the back you more likely will need the original programming instruction of the keyless pad you are programming. In worst cases you can always purchase a new version of keyless pad to operate with an older garage door opener.
  2. Learn code style: most brands follow the same coding instruction. Push the learn code button on the back of the garage door opener then enter your code in to the keyless pad and push “enter” or “learn code” 2 times to accept the code.

The chain on my opener is loose.

This may be due to an excessive pull on the opener, or broken chain sprocket. Check to make sure the chain sprocket above the garage door opener is not broken or bent. Test your door manually for any extra weight or drag. Tighten chain. Most opener chain tension is located on the chain itself in the form of a locking nut above the garage door opener by tightening the tension screw.

How do I use the manual release on the garage door opener?

To release: Most brands require you to pull down the rob and at the same time back or forward depending on the opener model to stay disengaged. To reattach: Depends on your opener brand pull on the rob once, pull the metal leveler up or direct the pin at the end of trolley to go in to position then run the opener till it engages automatically.

How do I program a keyless pad?

  1. Your door should be light enough for a 10 year old child to lift easily, if not your springs are worn out. This may cause damage to your opener or sudden spring breakage that can cause injury. Do not attempt any adjustment; this work should only be performed by trained technicians.
  2. Regardless of the age of your door it should work smoothly and quietly. Do the necessary lubrication and do a visual inspection on the rollers, cables and tracks. Because all door components depend on each other your door should not be struggling otherwise YOU WILL DAMAGE THE DOOR & OPENER COMPONENT.

Why is my opener safety sensors not working or flickering?

Your safety beam sensor must be working in order for your garage door opener to operate. If the indicator light on your sensors is off, one or a combination of things can be happening.

  1. Make sure there is nothing obstructing the path between the two sensors.
  2. Check to see if the sensor didn’t get knocked out of alignment, if so then move it around to face the other sensor.
  3. Check for any broken or cut wires from the sensor to the garage door opener.

*Remember you should always see a solid light; the smallest flicker can be enough to reverse your garage door.

Can I replace my own broken spring or cable?

The torsion spring is under high tension and require special tool for adjustment. Because of the high tension, the torsion spring, and any part associated with the counterbalance system, should be adjusted only by a professional. These parts include: the spring, the cable, the corner brackets attached to the cables, the cable drums, and the center bearing brackets that hold the tension spring shaft.

How do I measure for a new door?

  1. Measure door opening width and height in feet and inches. This determines the size of door needed. The rough opening should be the same size as the door.
  2. Measure for side room: 3-3/4″ is required on each side for installation of the vertical track for standard extension spring, standard torsion spring and EZ-Set Torsion Spring SystemT, 5-1/2″ for EZ-Set Extension Spring SystemT.
  3. Measure area labeled “headroom” – distance between the top of the door opening (“jamb header”) and the ceiling (or floor joist). 10″ is required for the standard extension spring or EZ-Set Extension Spring System. 12″ is required for standard torsion spring and EZ-Set Torsion Spring SystemT. If you have restricted headroom, special hardware is available. Additional headroom is required for installation of an automatic garage door opener. NOTE: If door height extends above the opening, the headroom measurement should be adjusted proportionately.
  4. Measure area labeled “backroom” – distance is measured from the garage door opening toward the back wall of the garage. Door height plus 18″ is required. Additional back room may be required for installation of an automatic garage door opener.

How do I program my built-in car home link button to operate my garage door opener?

  1. Make sure the ignition is on in your vehicle.
  2. Start by erasing any existing code by holding the outside buttons till the indicator light starts to flash.
  3. Position the hand held remote 1-3 inches away from the desired button on your homelink.
  4. Using both hands push and hold the garage door remote and the desired home link buttons at the same time moving your remote closer until the home link indicator goes from flashing slowly to repeatedly.
  5. Locate and push the learn code button on the back of the garage door opener, then return to the vehicle and push the desired home link button again to activate.